We built this company because broken credentialing infrastructure is costing healthcare organizations millions.
Most organizations don't realize their credentialing program is the bottleneck until growth exposes it. Delayed provider onboarding, payer bottlenecks, audit exposure, and compliance gaps quietly drain revenue long before leadership sees the real cost.
Kandi O’Brien
CEO & Founder
FACMPE
CPCS
Former Aetna
The Expert Behind the Programs — Meet Kandi O’Brien
With more than 25 years of experience in healthcare operations, payer relations, and NCQA compliance, Kandi and her team help healthcare organizations build delegated credentialing programs that support growth instead of slowing it down. Clients benefit from streamlined processes, stronger payer readiness, improved operational efficiency, and audit-defensible systems designed to scale.
Before founding Delegated Credentialing Pros, Kandi oversaw more than 800 delegates and FDR vendors at Aetna — giving clients a strategic advantage by aligning operations with real-world payer expectations and reducing bottlenecks that impact provider onboarding and revenue cycle performance.
She holds the FACMPE and CPCS designations and founded Delegated Credentialing Pros to make enterprise-level expertise accessible to organizations of all sizes.
- Delegated Credentialing Program Development
- Credentialing Operations Strategy
- Committee & Governance Structure
- Multi-State Provider Network Expansion
- NCQA Readiness & Audit Preparation
- Provider Enrollment & Payer Relations
- Policy & Workflow Development
- Fractional Leadership & Strategic Advisory
Kandi founded Delegated Credentialing Pros to make enterprise-level credentialing expertise accessible to organizations of all sizes — not just the ones with large internal teams and deep pockets.
Delegated Credentialing Expertise
Delegated Credentialing Pros brings together a team of seasoned professionals who have held senior roles across every corner of healthcare credentialing. Every engagement draws on this depth of experience.
NCQA
SurveyorsOur team includes active and former NCQA surveyors who know exactly what reviewers look for — and how to make sure your program is ready.
Payer
AuditorsWe have professionals who have conducted payer audits from the inside. That experience means we can prepare your program to pass — not just comply on paper.
Credentialing Directors & VPs
Our credentialing leaders have served as Directors and VPs across healthcare organizations, bringing real operational leadership experience to every engagement.
Ready to Build a Program That Actually Supports Your Growth?
Schedule a free discovery call with Kandi to talk through your current state, your goals, and what it would take to get you there.
